FRUXINFO PRIVATE LIMITED – PRIVACY POLICY
Applies To: Website, Applications, SaaS Platforms, and All Services Offered by Fruxinfo
1. Introduction
At Fruxinfo Private Limited, we value privacy as a core responsibility. Whether you are a client, a user of our digital products, or simply visiting our website, we protect your information with utmost care.
This Privacy Policy explains what data we collect, why we collect it, how we use it, and how we secure it, in line with the IT Act 2000 and applicable data protection laws.
2. Information We Collect
We collect only the data required to deliver our services efficiently and professionally. This includes:
2.1 Information You Provide
- Name, email, phone number and company details
- Project requirements, documents, credentials and technical information
- Billing details as required for invoicing
- Content, images, and assets you upload for project development
2.2 Automatically Collected Information
- IP address, browser type, device information
- Website analytics (traffic, pages visited, interaction patterns)
- Usage logs for our SaaS systems
2.3 Client & Customer Data (Shared with Us)
If you share customer data with us as part of a project, we treat it as strictly confidential and handle it only for service delivery.
3. How We Use Your Information
We use your data only for legitimate business purposes, including:
- Delivering web, app, SaaS, and digital marketing services
- Managing projects, communication and support operations
- Securing, maintaining and improving our systems
- Processing payments and raising invoices
- Legal compliance and regulatory obligations
We do not use, sell or share your data for marketing without your explicit permission.
4. How We Protect Your Information
We follow industry-standard security practices to safeguard data:
- Secure servers and encrypted communication where applicable
- Access controls and role-based permissions
- Regular audits and security reviews
- Compliance with IT Act 2000 & Reasonable Security Practices Rules, 2011
While we apply strong measures, no digital system can guarantee absolute security. You are responsible for maintaining the security of your credentials and passwords.
5. Data Sharing & Disclosure
We do not sell, rent, trade or misuse your data.
We may share information only in the following situations:
5.1 With Your Consent
When you authorize us to collaborate with third-party vendors or platforms.
5.2 For Legal or Compliance Requirements
If required by:
- Court orders
- Government authorities
- Legal investigations
5.3 Third-Party Services You Choose
Hosting providers, analytics tools, payment gateways, SMS/email gateways etc. Each has their own privacy rules.
We ensure they follow reasonable security standards before integration.
6. Data Storage & International Transfers
Your project data may be stored in India or on international servers depending on the hosting and cloud services selected. We will share data locations upon request.
7. Data Retention
We retain your information only as long as necessary:
- Project-related data: retained as required for support or legal compliance
- SaaS subscription data: retained 30 days after cancellation, then securely deleted unless otherwise requested (fees may apply)
- Communication records & invoices: retained for statutory requirements
8. Your Rights
You have the right to:
- Request access to your data
- Request corrections or updates
- Request deletion (subject to legal retention rules)
- Request data export where feasible
- Withdraw consent for non-essential data usage
We respond to all privacy-related requests within a reasonable timeframe.
9. Data Breach Notification
If we ever experience a data breach:
- We will notify you within 72 hours of discovering the incident
- We will share details and steps taken for remediation
- You may be responsible for notifying your end-users where applicable
10. Confidentiality Commitments
We strictly protect:
- Your business strategies
- Customer data
- Financial information
- Technical details, code, server access and IP
- Documents and assets provided for project execution
Portfolio use is allowed only unless you specify confidentiality in writing.
11. Use of Cookies & Tracking
Our website may use cookies to:
- Improve user experience
- Analyze site performance
- Personalize content
You may disable cookies in your browser settings; some features may become limited.
12. Third-Party Links
Our website may contain links to external platforms.
We are not responsible for their privacy practices. We recommend reviewing their policies before use.
13. Children's Privacy
Our services are not intended for individuals under 16 years.
We do not knowingly collect children's data.
14. Changes to This Privacy Policy
We may update this policy periodically.
Any changes will be posted on our website with the updated effective date.
Continued use of our services indicates acceptance of updated terms.
15. Contact Us
For privacy questions, concerns, or data requests:
Fruxinfo Private Limited
Email: [email protected]
Website: www.fruxinfo.com
Phone: +91 9924512890
Address: 709 Satyamev Elite, Vakil Saheb Bridge, Sardar Patel Ring Rd, South Bopal, Ahmedabad, Gujarat 380058
16. Compliance Statement
We operate in compliance with:
- Information Technology Act, 2000
- IT (Reasonable Security Practices & Procedures) Rules, 2011
- IT (Intermediary Guidelines) Rules, 2021
- Indian Contract Act, 1872
