Question 1

How is a logistics CRM different from a normal sales CRM like Zoho or HubSpot?

Accepted Answer

A generic sales CRM tracks deals — lead, opportunity, closed-won. A logistics CRM has to track shipments across a 3 to 15 day lifecycle involving driver, vehicle, LR, e-way bill, in-transit checkpoints, POD, and settlement. It needs party and lane rate cards with version history, e-way bill API integration, customer tracking links, driver KYC, and vehicle document expiry alerts. None of that fits inside a Zoho or HubSpot template without heavy customisation that ends up costing more than a purpose-built CRM in the first year.

Question 2

Can the CRM generate e-way bills automatically against the GSTN portal?

Accepted Answer

Yes. e-way bill generation, extension, cancellation, and expiry alerts are all wired into the GSTN e-way bill API as a first-class part of the shipment workflow. No shipment leaves the yard without a valid EWB, and the operations dashboard flags any EWB approaching expiry while in transit so the dispatcher can extend before it lapses. The same integration handles Part-B updates when the vehicle changes en route. This one module alone has paid back its build cost within six months for most transporter clients we have shipped it to.

Question 3

How does the customer-facing shipment tracking link work?

Accepted Answer

Every shipment gets a unique tracking URL that is shared to the consignor and consignee on WhatsApp the moment the LR is created. No login, no app install. The link shows current status, latest checkpoint, expected delivery, LR number, vehicle number, and driver contact. Behind the scenes the status updates come from the operations team, the driver mobile app, or a GPS integration if one is wired in. For transporter clients this single feature typically cuts inbound status-check calls by 60 to 80 percent within the first quarter of go-live.

Question 4

Can you build rate cards that handle party-specific and lane-specific pricing?

Accepted Answer

Yes, and this is usually the highest-value module in a transporter CRM. The rate master supports party-specific rates, lane-specific rates (origin–destination pair), vehicle-type breakdowns, weight and volume slabs, seasonal or fuel-linked adjustments, and margin visibility. Every rate change is versioned with the approver name and timestamp so historical shipments always bill at the rate that was live on the pickup date. Non-standard rate approvals get a proper workflow — sales enters, operations flags, owner approves — so nothing gets billed at a loss because someone did the math wrong at 11 pm on WhatsApp.

Question 5

Do you build driver and field-team mobile apps alongside the CRM?

Accepted Answer

Yes. Driver and field-team apps ship in Flutter with a single codebase for iOS and Android. Drivers can accept trips, upload POD photos, capture in-transit checkpoints, record fuel and toll expenses, and mark completion. Operations and sales field teams can log enquiries, share quotations, view shipment status, and access party ledgers. Apps work in offline mode with sync-on-connect, which is critical for drivers passing through low-signal highway stretches. Apps deploy to your own Play Store and App Store accounts and stay yours forever.

Question 6

How does the CRM handle driver KYC and vehicle document expiry?

Accepted Answer

Driver KYC (DL, PAN, Aadhaar) and vehicle documents (RC, fitness, permit, PUC, insurance) are first-class fields on their respective masters with expiry dates. The dashboard raises alerts 30, 15, and 7 days before any document lapses, and the CRM will not allow a trip to be dispatched against a driver with a lapsed DL or a vehicle with lapsed insurance unless an owner-level override is recorded with a reason. This is the kind of guardrail that keeps a transport business out of RTO trouble and out of a bad claim rejection when it matters.

Question 7

Can the CRM integrate with Tally, Zoho Books, or Busy for finance reconciliation?

Accepted Answer

Yes. Tally is the most common in Indian transport businesses and is a standard integration for us — invoices, party ledgers, TDS entries, and payment receipts sync both ways. Zoho Books and Busy integrations follow the same pattern. For finance teams that still prefer a manual reconciliation cadence, the CRM ships with export templates that match the Tally XML and Excel import formats out of the box. Payment gateway integration for Razorpay or Cashfree is available if you want online freight collection from consignees.

Question 8

What is the typical timeline for a logistics CRM build?

Accepted Answer

A compact single-branch transport CRM covering enquiry pipeline, quotation, LR, e-way bill, and one dashboard typically ships in 8 to 10 weeks from scope sign-off. A mid-size build with party and lane rate cards, driver settlement, customer tracking, and Tally sync usually runs 12 to 16 weeks. Multi-branch or multi-mode (road, ocean, air) builds sit at 4 to 6 months. Every timeline is written into the scope document with weekly milestones, and invoicing is milestone-based so the pace stays visible throughout.

Question 9

Do we own the source code and can we self-host it?

Accepted Answer

Yes on both counts. IP assignment is standard on every engagement — the source code, the database schema, the deployment accounts, and any design assets belong to you from day one. Code is pushed to your GitHub or Bitbucket repository, not ours. You can self-host on AWS Mumbai, on a private cloud, or on any hosting you already own. If you ever want to hire another engineering team or bring the work in-house, you can, without any contractual lock-in from Fruxinfo.

Question 10

How do we start a logistics CRM project with Fruxinfo?

Accepted Answer

The starting point is a 45-minute discovery call over Zoom. Call +91-99245-12890, email the team, or drop an enquiry through the contact form. We ask about your current shipment volume, fleet size, regions served, existing tools, and the specific problems slowing your operations down. Within one working week you receive a written blueprint document, a screen-by-screen module list, and a fixed-price INR quotation — with no obligation to move forward. Once signed, we schedule an on-site scoping visit at your primary branch or head office.

CRM for Logistics & Transport Companies — Fleet Enquiries, Rate Cards, and Live Shipment Tracking

Why a logistics CRM cannot look like a normal sales CRM

Who this logistics and transport CRM page is for

Modules a real logistics CRM has to ship with

A sample enquiry-to-POD workflow inside the CRM

Compliance built into the workflow, not bolted on later

ROI numbers from a real logistics CRM build

Tech stack we ship logistics CRM software on

What a logistics CRM build typically costs

Industries we build CRM software for

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Real Estate

Pharmaceutical

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Diamond

FMCG Distribution

Healthcare

Logistics CRM questions we hear on the first call

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